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How to Manage Disputes with Your Condo Board in Ontario

If you own a condo in Ontario, chances are that at some point you may find yourself in a dispute with your condo board. Whether it's a disagreement about maintenance fees, common area repairs, or changes to the building's rules and regulations, disputes with your condo board can be frustrating and stressful. However, there are steps you can take to resolve the conflict in a constructive and efficient manner.

Understanding Your Condo Board

Before we dive into how to handle disputes with your condo board, it's important to understand the role of the board in your condo community. The board is responsible for making decisions on behalf of the condo corporation, such as managing the building's finances, enforcing rules and regulations, and maintaining common areas. The board is made up of volunteer directors who are elected by the condo owners at the annual general meeting.

In Ontario, condo boards are governed by the Condominium Act, 1998, which sets out the legal framework for condo governance. The Act requires that condo boards act in good faith, exercise due diligence, and make decisions in the best interests of the corporation.

Common Types of Disputes

Disputes between condo owners and their condo board can arise for a variety of reasons. Some of the most common types of disputes include:

  1. Maintenance Fees: One of the most common disputes between condo owners and their board is over maintenance fees. Owners may feel that the fees are too high, or that they are not getting value for their money.

  2. Common Area Repairs: Disagreements may arise over the need for common area repairs, the cost of those repairs, and how they should be carried out.

  3. Rules and Regulations: Condo boards have the power to create and enforce rules and regulations that govern the behaviour of residents. Disputes may arise if owners feel that the rules are unfair, too restrictive, or not being enforced consistently.

  4. Changes to the Building: If the board decides to make changes to the building, such as renovations or upgrades, some owners may disagree with the decision or the cost of the project.

Steps for Resolving Disputes

If you find yourself in a dispute with your condo board, here are some steps you can take to resolve the conflict:

  1. Know Your Rights: Familiarize yourself with the Condominium Act and the bylaws of your condo corporation. This will help you understand your rights as an owner and what the board is legally allowed to do.

  2. Communicate: Try to resolve the dispute through communication first. Reach out to the board or the property management company to discuss the issue and see if you can come to a resolution.

  3. Attend Meetings: Attend board meetings to stay informed about what's happening in your community and to express your concerns to the board.

  4. Get Support: Consider getting support from other owners who may be experiencing similar issues. Forming an owners' group can be an effective way to advocate for your interests and put pressure on the board to address your concerns.

  5. Mediation: If communication fails, consider mediation. Mediation is a process where a neutral third party helps both parties come to a resolution. This can be a cost-effective and efficient way to resolve disputes without going to court.

  6. Legal Action: If mediation is not successful, you may need to consider legal action. In Ontario, disputes between condo owners and their board can be resolved through the Condominium Authority Tribunal (CAT) or through the courts.

The Condominium Authority Tribunal

The Condominium Authority Tribunal (CAT) is an online dispute resolution service that was created to resolve disputes between condo owners and their board. The CAT is a cost-effective and efficient way to resolve disputes.

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